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Computer Telephony Integration
Taxonomy Code: TP-3350.8500-150
Programs that help nonprofit organizations, small businesses and other groups conduct an assessment of their needs and select, implement and effectively use hardware and software that allows them to merge voice and data applications; and enables their computer to perform functions traditionally accomplished by the telephone and integrate them with other desktop functions. Outgoing calls, for example, can be made or forwarded by pointing to an address book entry; caller identification (if available) can be used to automatically start an application or bring up a database file; and voicemail and incoming faxes can be integrated with electronic mail, all independently of telephone equipment. Voicemail and Voice over IP (VoIP) are examples of computer telephony integration applications.
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Voicemail System Selection (TP-3350.8500-930)
Voice Over IP Implementation (TP-3350.8500-900)