Frequently Asked Questions for Service Providers
HELPFUL SEARCH TIPS
How do I find services I need?
There are a few ways to search:
- Common Searches: This is the recommended search method. Click on a term like "food bank" to quickly find popular services. You can customize your search by adding your ZIP code.
- Simple Search: Type what you need (like "food bank") into the search bar. Use general terms ("food" instead of "milk") for more results. Search one thing at a time.
- Advanced Search: Search for specific topics, locations, or taxonomy codes.
- Service Tree: Browse categories and click to find detailed services.
Watch a demonstration on how to search the database.
How do I refine my search results?
On the Search Results page, click "Add a location and other properties" to adjust your search. Then click "Update My Results."
How do I find a specific agency or program?
Type the name into the search bar. If it's not there, try using only keywords from the agency name.
How do I find details about agencies and services?
Click on an agency’s name in the search results to see what they offer. Click on the service name for more details.
Can I save my search results?
Yes, create a free account to save resources. Click "My Account" > "Manage my resource groups" > "Create your first group." Name it, describe it, and click "Save Group." You can add resources by visiting a provider's profile page.
Other Ways to Find Help
- Call 2-1-1
- Text your zip code to TXT-211 (898-211)
- Visit 211dupage.gov
Having Trouble Calling 2-1-1?
- If your call goes to the wrong 2-1-1:
- From an agency using internet-based phone systems such as VoIP or SIP: Contact your IT support for there may be an issue with the phone system routing three digit calls. Use alternatives: text your zip code to TXT-211 (898-211), call 630-407-6621, or visit 211dupage.gov.
- From a different location: Your call routes to the nearest 2-1-1. Call from the needed location or use alternatives: text your zip code to TXT-211 (898-211), call 630-407-6621, or visit 211dupage.gov.
- If 2-1-1 cannot be dialed from your cell phone:
- Check your phone settings. Ensure it's connected to your cellular carrier, not Wi-Fi calling. Turn off Wi-Fi calling and retry.
- If still unable to connect, use the 10-digit number, 630-407-6621, text your zip code to TXT-211 (898-211), or visit 211dupage.gov.
MY ACCOUNT
Do I need an account to use this site?
No, searching the site does not require an account. Most users do not need one. Having an account lets you save searches, submit changes to provider profiles, and request new resources.
Do I have to pay to create an account?
No, creating an account is free.
What does having an account allow me to do?
With an account, you can save searches, request changes to provider profiles, and suggest new resources. You don't need an account to search or share provider info via text or email.
How do I create an account?
Click "My Account" > "I want to create an account" > fill out the form > click "Register." Then log in with your username and password.
How do I log out?
Click "My Account" > "Log out" under your username.
How do I delete my account?
Contact site administrators, This email address is being protected from spambots. You need JavaScript enabled to view it., to delete your account.
ADDING & UPDATING RESOURCES
How can I add my agency to this database?
Create an account, log in, click "Add a new resource record" on your Account page, fill out the form, and submit. Admins will review and add your agency if approved.
How do I update a resource's profile?
Log in, visit the provider's profile, click "Report updated information," fill out the form, and submit. Admins will review and update as needed.
How do I notify you that my agency's listing is correct?
Log in, visit your agency's profile, click "Verify all current information," fill out the form, and submit to confirm accuracy.
How do I delete my agency from this directory?
Contact administrators to remove your agency's record, This email address is being protected from spambots. You need JavaScript enabled to view it..
Is there another way I can update my organization’s information?
Submit requests online at 211dupage.gov or email This email address is being protected from spambots. You need JavaScript enabled to view it.. A Resource Specialist will follow up.
What criteria are used for database inclusion?
Resources must meet the Inclusion Plan criteria. Inclusion does not imply endorsement, and exclusion does not imply disapproval.