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Online Privacy Policy

Purpose

We are committed to protecting individual privacy and securing personal information made available to us when you visit 211dupage.gov.  This privacy policy describes what information is made available to employees of DuPage County Department of Community Services, who administers the 211 DuPage program, and how that information is managed.

By interacting with our site, you agree to the collection and use of your information in accordance with this policy.  Please check the policy periodically for updates.

What we collect

We collect several types of information from and about those visiting 211dupage.gov, including information you provide to us such as your name, email address, and information that is collected automatically such as your internet protocol (IP) address, type of device and web browser you are using, what parts of our website you visited, and how much time you spent on each page.

How we collect data

Information Automatically Collected

When you visit 211dupage.gov, the following basic information is automatically received and stored by Google Analytics for 14 months:

  • Originating Internet Protocol (IP) address.
  • Information about the type of device and operating system used to access the website (e.g. cell phone, computer).
  • Web browser used and screen resolution.
  • Which pages on 211dupage.gov that you visit.
  • How you access the website (e.g. a link through another website, an internet search, or directly typed the URL in).

Information You Provide

You do not have to provide your contact information or create a user account to access information on 211dupage.gov. However, for some services, we may need some personal information such as your name and email address. These services include requests to -

  • Add or update a record
  • Be contacted by a team member
  • Receive the weekly e-newsletter

Why we collect data

Third party analytics provide aggregate data to help us better understand how people are accessing and engaging with 211dupage.gov and to identify the effectiveness of the tools we provide. It also helps us to identify what types of services are most often searched for, guiding our efforts in resource management, research, and identifying possible gaps in community resources which is then shared with local funders. 

Data you provide through-

  • The Feedback form asks for your name and email address so we can respond to your request.
  • “My Account” requires your name and email address to create an account to submit requests to update a resource record, to confirm a record, or to submit a request to add a new resource. It also allows you to maintain your own list of favorite or most frequently visited resources. 
  • The email sign up form asks for your name and email so we can send e-newsletters to you.

Who we share your data with

Information you provide to us is accessed and used by employees of DuPage County Department of Community Services for the purposes as stated in this policy and will not be shared to another third party without your consent. 

Data that is stored in third party servers, such as Google Analytics, adhere to strict industry policies of security and privacy. 

Aggregate data is reported to third parties such as funders and community organizations. 

Third-Party Tools and Sites

This policy does not apply to third-party websites. We do not control or guarantee the accuracy, relevance, timeliness, or completeness of information contained on an external site. We also do not endorse the site’s sponsor, any views they express, or any products or services they offer.

Security

We take reasonable precautions to protect our site and information you provide us with or that is automatically collected by 211dupage.gov.  We restrict access to personally identifiable information to employees, contractors, and vendors subject to non-disclosure requirements who require access to this information to perform their official duties and exercise controls to limit what data they can view based on the specific needs of their position.

Amendments to this Policy

This Privacy Policy is subject to change, and you should periodically review this Policy to remain aware of changes. Changes to this Policy will become effective when we post a revised Policy on our Site. The date the Policy was last revised is posted at the top of this page. If we propose to use your Personal Information in a way that is materially different from the purposes for which you initially provided your Personal Information to us, and you have provided your email address to us, we will notify you at that address and provide you with the opportunity to opt-out. You are responsible for ensuring we have an up-to-date email address for you and for periodically visiting our Site and this Policy to check for any changes.

Contact Us

If you have any questions or concerns about the terms in this policy or how we use information about your interaction with 211dupage.gov, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it., or by mail at DuPage County Department of Community Services, 421 N County Farm Rd., Wheaton IL 60187, Attn: 211 DuPage.